Rebranding… Or Respawning?

Just changed my blog name and my whole concept of the blog. It used to primarily focus on my eczema. However, I had so much more on my mind that I want to air out other than just talking about my eczema. I don’t want to be limited to just my affliction/condition. There is more to me than my eczema, and I choose not to be defined by it. Eczema will continue to be a part of my life, and I will still put up posts on all the experiments that I have done in my search to heal it. But I will also have more posts that talk about human behaviour, love, relationships, work, adulting, religion – other aspects of my life that make me who I am. And I hope that one day I will find the courage and the right words to open up about my past traumas, share the lessons learnt, and find peace within myself.

I wouldn’t consider this a rebranding of my blog. But more of a respawning. As I grow older and mature, I change and develop into a different person from who I was before. This blog wouldn’t just have a new look and a new name, but it will have content that aligns with where I am in life right now. It’s still me, but me equipped with more lessons from past mistakes and experiences. So let’s see where Typing Berguruh will take me then!

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Cetaphil Moisturising Lotion.

For Face and Body

 

Remember my earlier post where I bitched about the baby version? Well guess what? Sia suay I kena prescribed by doctor to use the adult version when I went to see him last Sat after a bad flare up (infection, according to doctor). I told him that I have tried the body wash and it didn’t work for me and he was like “I don’t care about the wash, just get the moisturising lotion”. Grudgingly, I obliged.

So here’s my take after a week of using it.

IT STILL STINGS.

But it works.

 

I have to admit it was really effective in keeping my skin hydrated for a long time. I didn’t have to apply so much and it would seep into my skin. But if I slathered a lot of it on my skin, then it would be greasy. So I had to figure out the right amount to apply on my skin without it forming a greasy layer on top. It does not however relieve itch, but after a few times of application the itch gradually reduces because the skin is more hydrated and started to heal.

My only big problem is that it still stings upon application. I don’t know why. So each time I applied the lotion on me, I had to put up with the pain until it goes away. Somehow  the pain goes away. Like maybe when the lotion is fully seeped into the skin then the pain goes away. Don’t ask me why, I’m still baffled and trying to figure out why does it sting in the first place and then goes away.

Although it says that it’s for face and body, I’ve never tried it on my face. The lotion has a smell, it’s similar to the smell of Neal’s Yard Organics Create Your Own Face and Body Lotion (wow that was a mouthful) except that it is less strong. They have similar ingredients like aqua, glycerin, cetearyl alcohol, and sodium levulinate but NYO’s has more organic ingredients. Once this Cetaphil bottle finishes, I’m gonna experiment on the NYO one to compare.

 

;tldr Verdict? 4/5. Would have been perfect if only it doesn’t sting. I can tahan pain, but it doesn’t mean I like it.

Today I lost the ability to feel anger.

It was a very interesting morning today. I don’t know if this is what’s called hikmah bulan Ramadhan but I found that I some how lost my rage. Read that, not lost temper. But lost rage. Like it disappered and I lost all ability to feel angry.

This morning when I took the bus to work , the person sitting next to me was occupying my seat with her bag and I had 3/4 of my ass on the seat. I’d usually feel a burning rage inside me but today, nope. Wanted to feel angry but nope. Tried to call on the rage, but nope rage wasn’t in. It was definitely an interesting experience – not being able to feel angry. Sure the brain interprets it as a situation where I deserved to be angry about but that feeling some how no longer exists.

Even when after I alighted the bus and saw the same bus number behind was almost empty, I wanted to feel angry but the feeling didn’t come. I am not sure what I experienced this morning, but it feels good. Because being angry takes a lot out of me. Being angry leaves me feeling tired and upset after that. Not being able to feel anger makes it much easier to just live and let live.

I hope this feeling continues, and if true it is due to my puasa and bulan Ramadhan yang penuh hikmah ini, then God I wish every day was Ramadhan. Bahagia wei. That feeling of inner peace that I had longed for – it’s finally here and it’s surprisingly really good.

Cryptic Cosmetics Lip Veil.

Vegan Cruelty-Free Paraben-Free Lip Veil (read: Liquid Lipstick)

I wouldn’t have found out about this brand if it had not gone viral on FB. I saw an article that featured this brand and its lip veils. I looked through the colours that was in its range and I was hooked. When I went on the website to see more stuff, I was disappointed to see that so much was out of stock. Typical Singaporean logic: if sold out = must be good right?

So I waited out for a while after before I went back on the site. Lo and behold, the lip veils were restocked and guess what? There was a sale going on. Ape lagiii I went to buy lah! There was a quantity limit though – 2 quantity per item per person. So no choice, I got 2 of the colours that I wanted to try.

Shipment was great! Tracking was so on point. I thought I was gonna have a courier knock on my door so I stupidly waited the whole day. Only later I realised that the tracking number showed that the product had already been delivered and the next day I checked my letter box to find it sitting beautifully there.

The packaging was just gorgeous. Right from the simple black box down to the lip veil bottle itself.

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A little dent in the box, but hey it survived the flight from US all the way to SG.

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Beauty for the Obscure, indeed. Much underground, this is.

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2 Qty ea of 2 Shades

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I bought 2 shades one is Tortured Soul and the other is Gore Couture.

I picked the former because it had a purplish hue and I was looking for something purple that was dark and greyish. So I decided to give this one a try.

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As for Gore Couture, it looked more pinkish. It was apparently a fan favourite so I got to give it a try as well.

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When I unboxed it, it reminded me of Kat Von D and Huda Beauty. The embossed rose on the cap was just similar to the KVD one that I had – not complaining though because I looove that design. Such understated elegance. And the frosted glass looked reminded me of the HB range.

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What shocked me though… was its size. It was really small. Like those mini lippies. I didn’t check its volume before purchasing them and that was when the regret started kicking in. I told myself not to get pissed off and to give them a go to see how well they work. For the price that I had to pay per ml for this lip veil, damn it better be good.

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Top: Tortured Soul; Bottom: Gore Couture

First thing that got me when I opened the cap, was the smell. Oooohhhh damn it was delicious. It smelled like chocolate to me. Sooo delicious. It was like putting on chocolate on my lips. The doe-foot applicator was pretty sharp at the edges, and soft like the KVD one so it was really good to swatch it over the lips especially at the corners and to make a sharp V at the Cupid’s Bow. Because the bottle was smaller, the applicator was shorter as well and that helps in controlling the applicator wand when applying the lip veil. I tried on Tortured Soul first. It was very well pigmented – I could overdraw my lips without having to draw on with a lip pencil. I was kind of disappointed though that the Tortured Soul colour did not look purple on my lips at all and ended up looking just brown. I guess it would only look good on very fair people. Sigh, the problem about lipstick. I realise it always looks different in pictures and in real life because pictures always feature fair skinned people, or very dark skinned people but very few show the shades in between those two.

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Nope, no purple. Just… brown.

A few days later, I put on Gore Couture and wore it to work as a test to see how long it can last. Which turned out to be not very long. I bought breakfast on the way to work. It was during that time that I felt that the lipstick was starting to feel dry on my lips. When I reached the office and started on my breakfast, all hell broke loose. The lipstick transferred to my custard brioche, to my fork, and to my cup. What made it worse was that the lipstick fell off in tiny flakes which then also fell onto my office desk. So when I wiped the flakes off the table, there were streaks of red on my table. It was such a disaster. And a major disappointment too! What’s the point of wearing a lipstick that doesn’t last? And an expensive one at that.

The aftermath of it was worse. This was how my lips looked like after eating (picture below). A whole chuck of lipstick got transferred. And what’s left, smudged around my lips. I looked like someone punched me in the mouth. It was such a hot mess. I was so pissed off with the flakey bits falling off my face and dropping everywhere – messing up my desk. I paid so much for this? Disappointing. On the plus side though, it was easy to remove. I was so pissed off with the mess on my face so I took a regular wet wipes (not even the make up removal kind) and wiped the damn thing off my face. It came off so easily.

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Wtf is this sia, srsly.

Verdict? A NO-NO. Bought it to try it. And regretted it. Not value for money. I could spend my money on better brands like KVD. I would say it would be great only if you are fasting so you don’t eat and mess up your lippie, yet still easily removable for you to take wudhuk and perform your solat. It would work for Ramadhan then. Lol.

The What-Could-Have-Beens.

To say that I’ve gotten over seeing my first ex married and on his honeymoon is a lie.

It still hurt. It does sting.

Every single time I look at the Instagram pictures, I am reminded of the-what-could-have-beens. The things that he is doing right now with his wife, the places he has gone/is going with his wife, were what I had always wanted to do. It always made me wish I was in his wife’s place right now. I feel a lot of envy. And a lot of anger too – that I was not the chosen person to be with. It makes me wonder if I had made the wrong decision. Because it was I, who initiated the breakup. It was I who chose to walk away. I feel like I had it coming for myself.

But then, I remember. I remember all the things he did to me when we were together. I remember how he treated me. I remember the double standards. I wasn’t allowed to do the things that he could. The restrictions he placed on me. The unwarranted jealousy he had for the bros I hung out with. I remember the constant derision that I was new to being in a relationship (was my first, but it wasn’t for him) and I didn’t know that what I was doing. That whatever I did was inappropriate for a relationship. I remember how he made me wait for him because he was so busy and I stupidly waited for him for 8 months with barely any interaction between us. And even the bare interactions we had were initiated by me, and always were very short.

Maybe he is different now. I wouldn’t know. He could have become different when he is with a different person. But definitely not with me. Maybe we were both too different for each other. Maybe I had my own path that I wanted to go to, while he had his. Maybe I didn’t fit into his plan, and he didn’t fit mine either. So many maybes, but either way we were not meant for each other.

I have to keep reminding myself why I left him. And to never regret the decision to do so. Truth be told, I never realised how damaging he had been until I met someone new and that person showed me a different reality that I could have. The kindness, gentleness, and goodness of that new person made me realise how badly I had been treated in my previous relationship. I was silly to consider that what he had done to me was acceptable in a relationship.

It might seem through Instagram that he has a good life now. But well, social media platforms are always curated, are they not? And I have to constantly keep reminding myself about that. I do hope that he has changed. And that he treats his now-wife good. Not the way he did to me. Behind the pictures on Instagram, I can never know how things really are like.

I try to find peace in myself. I try to find my peace and move on. I try not to think of the what-could-have-beens, and the only thing that keeps me going is the reminders that I give myself daily. I try to think of him in a good way, and to focus on the good memories we shared. I try not to be angry. I try not to hurt. But I am only human. Some days, I allow myself be human in order for me to keep my sanity.

I am still learning to accept that we are exactly where we are supposed to be. It is much harder to actually do it than to preach it.

Customer Service.

The past week there was a hoo-ha over Pink Apron Lab. In case you’ve missed it, you can hop over to this link and read all about it.

So when I heard about this incident, I was reminded of the many previous experiences that I had with buying a service or a product from non-established sources on social media sites – some good, and some bad. But of course, I tend to remember the bad ones because they never seem to learn. This whole Pink Apron Lab hullabaloo came at a time when the United Airlines fracas was still very fresh in everyone’s mind. What is it about some people who never seem to get the concept of customer service? And what is it about some people who just cannot learn from other people’s mistakes?

As someone who works in the line of customer support, I believe that I am qualified to give comments and tips on how customer service can be better managed. All these debacles could have been avoided if the person providing the service/product had taken the right steps and attitude towards their client/customer. Yes, I understand that some customers can be very unruly and unreasonable. But, there are many ways to handle such customers in an amicable manner. I always believe that we cannot control how the other party behaves, but we can control how we react to it.

Imagine you are looking at a bird. You are very sure that it is a bird. Your customer, on the other hand, sees a frog. If you spend time trying to tell your customer that what both of you are seeing is a bird, you will only achieve in pissing off your customer who can only see a frog. Put yourself in your customers’ shoes. They would be just as frustrated that you cannot see what they see. At this point, what you should be doing is telling your customer that both of you agree that what both of you are looking at is an animal, and then the conversation can move forward.

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This is what your customer sees – imagine how frustrating it is for your customer.

Always try to meet your customer in the centre. Service is like a handshake. Your customer has offered his/her hand. So you do your job to receive that hand, and don’t leave your customer hanging. No matter how right you think you are, at times some things just aren’t worth the trouble fighting like crazy. Remember that you need your customers – for without them, you would not be where you are. If you have made a mistake with your customers, don’t keep digging your own grave. Apologise, and offer a recourse. You appease your customer in that way. Even if your customer chooses not to buy your product/service any more, at least you did the right thing – it is only their decision not to go back to you but your reputation still stays pretty intact because your customer remembers that you were sincere in your apology.

Although I mostly write about product reviews in this blog, I think now onwards I should also include a category/tag for customer service. Because it seems that so many people out there are all jumping on the “be my own boss” bandwagon but haven’t a clue how to do it. One cannot just simply want to start a business and look forward to all the monetary gains from it, but one must always remember that the customer base needs to be well-taken care of. There’s not just sales, but there must also be after-sales support. There are bound to be problems or feedback when your customers buy from you. It is how you manage them and keep them happy that keeps them coming back for more and bringing along more customers for you through their recommendations. I have said this time and time again, that business is not for everyone. Before starting a business, even if it is a side business, ask yourself if you can handle customer service. Customer relations is what keeps your business sustainable – having a good product/service or building a solid branding isn’t sufficient to stay afloat. How you respond to your customers can greatly affect sales. There are people out there who are like me – people who only buy when the service is good. e.g. Personally, I don’t really like Starbucks coffee but I go there pretty often because the staff are always very friendly and they always cater to the nonsensical things that I ask them to do.

It bothers me so much that people can be so clueless about basic things like these. And then there are those people who know the basics in theory, but do not apply what they’ve learnt. Through my interactions with the people I meet, I have come to realise that when it comes to knowledge and skills, they are only best learnt through case studies and step-by-step explanation on what to do and what not to do. Therefore, news like the United Airlines mishandling manhandling of passengers, and Pink Apron Lab’s disrespectful response to customer feedback, make good case studies for us to learn from. Why learn from your own mistakes when you can learn from the mistakes of others, right?

P.S. I do not condone public shaming, but if some people are really asking for it then carry on. Haha!

;tldr

If you’re selling a product/service, don’t be a cunt.